FAQ

This and that

01  Where can I buy the WavePan? »
The WavePan is only available from us. If the WavePan is offered to you on another website, then this is a fake page. We have no dealers or other partners in sales! 

02  How do I care for the WavePan? »
A microfiber cloth and a little glass cleaner, that's enough. Important: Do not exert too much pressure on the playing surfaces, just wipe them very lightly. 



WavePan

01  What does "handmade" mean? »
The WavePan is made by hand from various components. The shells are cut with a laser. The surface is powder-coated. The wiring is soldered by hand.

In short: It is not a machine series production but always a hand-made small series. This results in small tolerances at various points. However, these are purely optical and have no influence on playability.

Slight traces of processing may be visible on the surface. Of course we always try to work as precisely as possible, but that cannot be completely ruled out. They are not a reason for a complaint. 

02  Is the WavePan a "copy" of the acoustic handpan? »
No. The WavePan is of course based on an acoustic handpan, that's the point. But it is an independent instrument and not a digital 1: 1 copy of a "normal" handpan. 

03  What is the advantage of the WavePan? »
With the WavePan and PanDrum, the WavePan's sound module, you have 8 different handpans and tongue drums in one instrument. In addition, you can choose from predefined scales or create your own scale (both directly in PanDrum). This gives you an infinite number of possible combinations in one instrument, controlled by software, Halion Sonic SE from Steinberg, in which you can control all functions even without studio software.

The WavePan has a very dynamic touch. Both the soft and the loud tones can be played easily. The sound samples were recorded just as dynamically in the recording studio in order to reproduce the tonal variety between soft and loud tones as well as possible.

The special thing about it: the upper shell can also be played. The so-called body notes are divided into two areas and can also be set via PanDrum. 

04  Is there any limitation? »
Yes, there is: In addition to the touch dynamics, the feel on metal is very important to us. The sound fields are also made of metal, but for technical reasons they cannot be used to play modulations like on an acoustic handpan.

Playing itself is also not exactly like an acoustic handpan. All sensors are set very sensitive, but there is a limit so that only the sensors that are actually played are switched. This is noticeable with the body notes, which have to be played a little more firmly than with an acoustic handpan.

Important: The WavePan is an independent instrument and not a 1: 1 copy of a "normal" handpan :-) 

05  And where does the sound come from? »
The WavePan is connected to the computer with the supplied USB cable. All sounds then come from PanDrum (not included) and are played through headphones or speakers connected to the computer. The WavePan itself has no built-in speakers. 

06  What are the two buttons in the lower shell for? »
With the two buttons the MIDI channel is changed, left down, right up. There are 16 MIDI channels. In PanDrum you can assign an instrument to each MIDI channel, change the scale and set even more things. As soon as you press one of the buttons on the WavePan, PanDrum switches to the corresponding channel. So you can change the instrument or the scale or both while playing. 



PanDrum

01  What do I need PanDrum for »
PanDrum is a sound module specially designed for the WavePan and WavePan players. Here you can choose between 8 different instruments and use and create predefined or your own scales 

02  Where can I buy PanDrum? »
03  How do I install PanDrum »
04  Why the Halion Player »
The Halion player is free. It can be used both as a standalone and as a VST plug-in in most DAWs.

05  Where can I find the Halion player »
06  Which system requirements does PanDrum or Halion need »
07  Where can I find the Steinberg Download Assistant »
Here you can download the Steinberg Download Assistant »
This will also install the eLicenser and the Library Manager

08  Where can I find the eLicenser and what is it »
You can find the eLicenser here, but it is usually installed with the download assistant »
This registers the PanDrum license on your computer. You will receive the license by email after purchasing PanDrum from Steinberg.

Update January 2022: Steinberg has changed the licensing system, the eLicenser is no longer required for new installations. The much better Steinberg license system is now used. This is also better explained on the Steinberg pages. 

09  Can I also use the Kontak version of PanDrum instead of the Halion version? »
No, at the moment PanDrum is only exactly matched to the WavePan in the Halion version. 

10  Can I already install Halion without a PanDrum? »
Yes absolutely. Halion Sonic SE is free and it makes sense to do the installation before you buy a WavePan. This ensures that everything works before you buy your WavePan. 

11  Why is there only the "basic sound" and no articulations? »
PanDrum is matched to the WavePan (and vice versa). With the WavePan there is no possibility to play the sound modulations (articulations) known from the handpan. That is why we did not do this when importing the sounds in the recording studio. 



Using a DAW like Logic or Ableton

01  Using PanDrum in a DAW »
PanDrum, the WavePan sound module for Halion Sonic SE, can be used in any DAW. Halion Sonic SE can be used as a plug-in in any DAW and PanDrum can be loaded with it.

02  Using the WavePan with other instruments in a DAW »
The WavePan is MIDI-capable and can also be used with other instruments in a DAW. There are two important points:

  • A script or a plug-in is required to set the notes outside of PanDrum. More on that below.
  • All sound fields of the WavePan are velocity sensitive. Unlike a keyboard instrument, however, notes cannot be sustained. For this we supply the sustain pedal, with which sustained notes become possible. 


03  Basic information on setting notes »
All tone fields and the two body notes are stored in the WavePan with permanently programmed notes. If you want to change a note, this is possible in PanDrum.

The advantage of this is that you don't need an additional program for the WavePan setting.
The disadvantage of this is that you need a script or something similar in a DAW to be able to redirect the WavePan notes to others.

04  Adjust notes in Logic »
For Logic we offer a script. This allows you to individually redirect the notes of the WavePan to new notes for the Logic instruments. We will make the script available for download promptly. 

05  Adjust notes in Ableton »
With the midi effect "Scale" the fixed notes of the WavePan can be redirected to other notes. 



Order / Buy / Pay / Deliver

01  Why can't I find a price on the homepage? »
Due to the global delivery bottlenecks, there are strong fluctuations in the price, especially for metal and circuit boards / microchips. In the case of small quantities, we order correspondingly less material and regularly have to calculate new costs when ordering materials. 

02  Do I have to make a deposit? »
No, no deposit is required. As soon as your WavePan is ready and can be sent, you transfer the purchase price to our bank account. After receipt of the payment, your WavePan will be sent directly. 

03  Where do you ship to? »
We ship worldwide. The shipping costs are calculated individually and added to your order. Shipping is insured. 

04  If necessary, who pays for the return? »
Refund warranty:
We guarantee a 14-day money-back guarantee. If you don't like the WavePan, you can send it back to us within the deadline. However, our company is too small to pay for the return shipment. A return is at your own expense. Minor traces of processing from manual production and minor deviations in the powder coating are no reason for a return. Due to the manufacturing process, small inaccuracies cannot be ruled out during manual production.

Manufacturer's Warranty:
We grant a manufacturer's guarantee of one year on the WavePan. Cables and foot pedal are excluded from this. Whether we repair the WavePan during this time or exchange it for a new one, we decide on a case-by-case basis. In the case of a guarantee, we will bear the costs of returning the goods.

05  What does shipping cost? »
We ship with DHL or, in exceptional cases, Hermes. The delivery is insured. The costs can be requested from us. 

06  Can i also pay with PayPal? »
Yes, but you will then pay the PayPal fees. We are a small company and the fees are sometimes very high depending on the country.



Warranty

01  Do I have a money back guarantee? »
We offer a 14-day money-back guarantee. If you don't like the WavePan, you can send it back to us within the deadline. However, our company is too small to pay for the return. A return is at your own expense. 

Smaller traces of processing from the production by hand and minor deviations in the powder coating are no reason for a return. Due to the manufacturing process, small inaccuracies cannot be ruled out when hand-made.

02  How long does the warranty last? »
We grant a manufacturer's guarantee of one year on the WavePan. Cable and foot pedal are excluded. Whether we repair the WavePan during this time or exchange it for a new one, we decide on a case-by-case basis. In the case of a guarantee, we will pay the return shipping costs. 

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